by raza | Jul 7, 2023 | ICTSchool Blog
Computer telephony integration (CTI) is a technology that links a call center’s telephone systems to their business applications. This allows call center agents to access customer information, make and receive calls, and perform other tasks directly from their...
by raza | Jun 12, 2023 | ICTSchool Blog
In today’s world, schools are facing increasing demands on their resources. They need to find ways to improve communication and efficiency, so that they can focus on their core mission of educating students. One way to do this is by integrating call centers with...
