by raza | Jul 12, 2023 | ICTSchool Blog
Computer telephony integration (CTI) is a technology that integrates a school’s telephone system with its computer systems. This integration allows school staff to access and manage phone calls from their computers, which can improve communication and...
by raza | Jul 7, 2023 | ICTSchool Blog
Computer telephony integration (CTI) is a technology that links a call center’s telephone systems to their business applications. This allows call center agents to access customer information, make and receive calls, and perform other tasks directly from their...
by raza | Jun 1, 2023 | ICTSchool Blog
Computer telephony integration (CTI) is a technology that integrates telephones and computers. CTI allows users to control their phone system from their computer, and to access and share information from their computer while they are on a call. CTI can be used in a...
by raza | May 30, 2023 | ICTSchool Blog
Computer telephony integration (CTI) is a technology that integrates telephones and computers. CTI systems allow users to make and receive calls, transfer calls, and view caller information all from their computers. This can free up staff time, improve customer...
by raza | May 30, 2023 | ICTSchool Blog
Computer telephony integration (CTI) is a technology that integrates telephones and computers. CTI systems allow users to make and receive calls, transfer calls, and view caller information all from their computers. This can free up staff time, improve customer...
