by raza | Jul 12, 2023 | ICTSchool Blog
In today’s digital age, students have more ways than ever to interact with their schools. They can email, text, and chat with teachers and administrators. But sometimes, the best way to get help is to pick up the phone and call. That’s where call center...
by raza | Jul 12, 2023 | ICTSchool Blog
Schools are busy places, and it can be difficult to keep up with the demands of students, parents, and staff. That’s where call center services can help. A call center can provide your school with a dedicated team of professionals who can answer questions,...
by raza | Jul 7, 2023 | ICTSchool Blog
Computer telephony integration (CTI) is a technology that links a call center’s telephone systems to their business applications. This allows call center agents to access customer information, make and receive calls, and perform other tasks directly from their...
by raza | May 30, 2023 | ICTSchool Blog
Telephony is a critical part of any school’s operations. It is how staff, students, and parents stay in touch, and how information is exchanged. However, traditional telephony systems can be inefficient and difficult to use. This can lead to lost calls,...
